IT Service Desk Analyst

Company Name:
Salary period: Annual
SalaryAdditional: Negotiable
We are looking for a Service Desk analyst for a contract to hire role with our client in Wayne, PA. They will be supporting enterprise applications,remote connectivity, LAN connectivity, desktop applications, manufacturing applications, Windows, mobile devices, messaging, collaboration tools, etc. They will be asked to evaluate, prioritize, troubleshoot, analyze, research and resolve Level 1 PC hardware/software and application incidents reported by clients. They will assess issues for transfer to Level 2/3 IS&T support teams where indicated, and update Service Desk SharePoint knowledge database with technical support documentation.
Job Requirements:
2+ years experience in an IT help desk team environment and/or demonstrated knowledge of desktop applications and tools Experience with PC configuration and troubleshooting techniques. Experience with Windows 7, Lotus Notes, Microsoft Office, SharePoint, Internet Explorer, Blackberry, and WebEx is preferred. Excellent communication skills and a good customer service attitude. Experience with ticketing systems and their effective use. Specific SMART Service Management is preferred
Beacon Hill Staffing Group is an EEO Employer.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting our website.
We look forward to working with you.

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